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We're happy to help.
Answers to the most common questions are below. If something isn't working, note your iPhone model, your iOS version and what you were doing.
Common questions
What does PAO mean?
PAO stands for "period after opening". It's the little open-jar symbol on beauty products with a number like 6M or 12M, meaning the product is good for that many months after you first open it.
What if a product doesn't show a PAO?
Sealbreak tries to find it when it looks the product up. If it can't, you can type one in yourself. Rough guides: mascara and liquid eyeliner about 3 months, most skincare and haircare 6–12 months, and perfume up to 36 months.
Should I enter when I bought it or when I opened it?
The date you opened it. PAO counts from opening. For things that don't expire, like clothes, use the date you bought them.
Where is my data stored?
In your Sealbreak account, which you sign in to with Apple or Google. Your shelf is backed up and synced, so it's there on any device you sign in on. Read the privacy policy for details.
Will I lose my shelf if I delete the app or get a new phone?
No. Sign in again with the same Apple or Google account and your shelf comes back.
Quick add or dictation isn't working.
Quick add needs an internet connection. For dictation, go to Settings → Sealbreak and turn on Microphone and Speech Recognition. If it still fails, close Sealbreak, open it again and try once more.